Register for an account with us & enjoy 10% OFF your 1st Order* (Excludes sale items)

Free tracked delivery for local orders above SGD$60 and Malaysia orders above SGD$100

FAQ

Where are you based in?

  • We are based in Singapore, but we ship worldwide!

What are your order processing hours?

  • We process all orders and emails from Monday to Friday, between SGT 9.30am to 5.30pm (excluding weekends and public holidays)

Do i have to register for an account prior to making a purchase?

  • Account registration is not required to make a purchase, but we highly recommend you to do so as an account sign-up would automatically earn you 50 Coastberry reward points! These points can be accumulated to redeem discount vouchers & you'll also be entitled to additional discounts during your birthday month! 
  • Read up more on our <Membership Rewards> program

What are the available modes of payment?

  • PayNow (via HitPay)
  • All major credit & debit cards (via ShopcadaPay)

How do i apply discount codes and credits to my shopping cart?

  • Kindly input the relevant code in the bottom box of the checkout page

Oops! I have forgotten to input the discount codes(s) during the checkout process. Can i be refunded in terms of store credits?

  • Apologies - but no refunds nor exception will be made for such cases. We'd like to remind all customers to check all order details carefully prior to checking out.

I am unable to apply a promo code onto my order. What now?

  • Kindly check on the validity period of the promo code & if you've fulfilled the necessary conditions to unlock it
  • Do ensure that the promo code has not already been utilised in another order
  • Still having issues? Leave us an email at sales@shopcostberry.com and we'll assist you accordingly

I have received a defective / wrong item. What should i do?

  • Kindly send us an email at sales@shopcoastberry.com with more information/ photo evidence & we'll assist you from there (:
  • Please do also refer to our <Terms & Conditions> for more information on the definitions of a "defect" as well as what to expect for next steps

I urgently require a Gift Hamper / Set to be delivered to a recipient. Are you able to support with same-day delivery?

  • Fret not! We'll try our best to accommodate to your request within means
  • Kindly get in touch with us via Whatsapp HERE to check in on availability of products & delivery service
  • Urgent delivery service is available at an additional fee of $15 to $20 per location (calculated by distance)

What’s the validity for Coastberry Reward Points?

  • All reward points are valid for a period of 1 year
  • Read up more on our <Membership Rewards> program

What’s the validity for store credits?

  • Store credits are valid for a period of 6 months.

My question is not addressed here, what should i do?